Managed Services – Enablement Executive
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With Umbrella, you will step into a nurturing, flexible and positive work environment that uplifts you with guidance, training, and continuous learning. We believe in open communication, appreciation of hard work, team bonding and celebrating together.
Job Description
Noida
3 - 5 years
- 3 - 5 years
- Noida
- Bachelor’s Degree in computer science or Engineering
Bachelor’s Degree in computer science or Engineering
Key Function
- To take responsibility for onboarding, Training, and enablement for the team providing Cloud Managed Services service.
Key Activities
- 1) Onboarding and Induction
- Plan an Induction program for new joiners according to their level.
- Coordinate and schedule the sessions with concerned team members.
- Keep track of onboarding for all new joiners.
- 2) Certification
- Maintain the records of the current team
- Share the certification plan as per their level and company need.
- 3) Skillset Matrix
- Maintain the skill set matrix of the team
- Identify the Training needs of the team
- Plan the enablement and pieces of training
- 4) Enablement of MS team members for upskilling and moving to the next level
- Identify the team members.
- Plan the enablement program for current team members or freshers.
- Assign mentors to them.
- Pre-assessment by self and mentor.
- Training and hands-on experience.
- Coordinate the weekly review call.
- Post assessment by self and mentor.
- Final evaluation.
- 5) Ongoing enablement and trainings
- Account specific
- Sessions on SOPs and escalated tickets
- Tech chat sessions
- Registrations to various webinars and tracking participation
- Reporting and MIS
- Share monthly progress reports at the department level for the above activities.
Skills/Knowledge/Experience
- Excellent English spoken and written communication skills.
- Team handling skills.
- Must have a good working knowledge of Microsoft Office
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