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Become a Part of a Lively, Winning Team
With Umbrella, you will step into a nurturing, flexible and positive work environment that uplifts you with guidance, training, and continuous learning. We believe in open communication, appreciation of hard work, team bonding and celebrating together.
Job Description
Noida
18+ Years
- 18+ Year
- Noida
- Bachelor’s degree in Computer Science or a related stream
Bachelor’s degree in Computer Science or a related stream
- 18+ years of experience in Managed Service Operations and experience in design, implementation, consulting, infrastructure, and/or cloud service system administration.
- Ideal candidate must possess customer facing skills to represent Umbrella effectively within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, compliance frameworks and risk management.
- Excellent client communication and presentation skills. Comfortable with small and large audiences.
- Experience in managed service delivery management.
- Consulting experience for a Cloud Service Provider.
- Experience in Service Level Reviews, reporting and management.
- Ability to multitask and complete projects in a fast-moving environment.
- Work closely with other Umbrella teams to ensure that all changes to a customer’s environments are smoothly carried out while meeting service level agreements.
- Earn a trusted client advisory relationship with our clients and team.
- Work with SDMs and customers to provide visibility and guidance around their Services account through regular operational service reviews and reporting.
- Work with the customers on strategic initiatives along with SDMs.
- Be the voice of the customer and work with internal Umbrella resources to ensure that the customer’s SLAs are met.
- Participate in customer requested meetings (onsite or via phone).
- Provide oversight of escalation, prioritization, and drive customer communication during critical events.
- Proficient in communicating effectively across internal and external organizations.
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