Service Delivery Manager
We are Hiring
Become a Part of a Lively, Winning Team
With Umbrella, you will step into a nurturing, flexible and positive work environment that uplifts you with guidance, training, and continuous learning. We believe in open communication, appreciation of hard work, team bonding and celebrating together.
Job Description
Noida
10+ Years
- 10+ Year
- Noida
- Bachelor’s degree in Computer Science or a related stream
Bachelor’s degree in Computer Science or a related stream
- 10+ years of experience working in a customer facing technical service delivery or support role (design, implementation, consulting, infrastructure, and/or cloud service system administration).
- Ideal candidate must possess customer facing skills to represent Umbrella effectively within a customer’s environment and drive discussions with senior personnel on incidents, trade-offs, best practices, and risk management.
- Client communication and presentation skills. Comfortable with small and large audiences.
- Technical complex troubleshooting skills in infrastructure services (OS, networking, cloud)
- Experience in managed service delivery management.
- Knowledge of virtualization, distributed networks and/or cloud computing of scale.
- Consulting experience for a Cloud Service Provider.
- Previous or current experience in an engineering support technical role (systems or network administration/operations or similar).
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP.
- Experience in Service Level Reviews, Reporting and Management.
- Ability to manage multiple tasks and projects in a fast-moving environment.
- High level of comfort communicating effectively across internal and external organizations.
Apply For Job
Build Your Career at Umbrella
Stay Ahead in the Game
Our employee focused environment provides the right opportunities to grow as an individual, acquire skills in cutting-edge technologies and help our employees always stay ahead in the game.
